One connected system for virtual bookings, intake, visit notes, prescriptions and payments.
Manage a telehealth service in one system. Patients book virtual slots by clinician and service, complete an intake form and pay before the call. The visit note, prescription, dosage instructions, test order and follow-up are written on one record. Staff see who is waiting in the lobby, who missed a visit, which payments failed and which cases are due for review.
- Services, clinicians, time zones and fees entered as your service runs
- Patient list and open follow-ups migrated
- Form and prescription template changes handled by GullySystem staff when asked
Telehealth providers, from a handful of clinicians to a large roster, run on GullySystem’s Telehealth Provider Management Software. Clinicians, nurses, the support desk and billing staff work from it. Behind every patient sits one file: the intake form, consultation notes, prescriptions, formulary choices, glucose or oximeter readings, payments and the follow-up already booked. Time zones and currencies are set per service.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Booking
A patient picks a service and a clinician on a booking page, in an app or by messaging the desk. The slot is confirmed with a connection test for camera and microphone.
- 2
Intake and payment
The patient fills in symptoms, medicines, allergies and consent, then pays or uses a plan. Incomplete forms are flagged to a nurse for triage.
- 3
Virtual visit
The clinician opens the record, confirms who the patient is and where they are, and holds the call in the linked videoconference tool. A dropped line reconnects to the same visit.
- 4
Note and orders
The visit note is written and signed. A prescription, test order or referral is raised from the same screen and sent to the patient.
- 5
Follow-up
The next check-in or review date is set before the call closes, and reminders go to the patient by message or email.
- 6
Review and billing
Notes awaiting sign-off, failed payments and cases flagged for review appear in queues that staff clear each day.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Online Booking Portal
Patients pick a service, clinician and time on a booking page, and the confirmed slot carries a link to the videoconference call.
- Appointment Scheduling
Clinician availability is planned by shift and time zone, so the booking page only offers slots that a named clinician can take.
- WhatsApp, SMS and Email Notifications
Reminders for follow-ups, unsigned notes and upcoming visits go to patients and clinicians by message or email, and each send is logged.
- Subscription Billing
Monthly care plans renew on their date, include a set number of check-ins and show the desk which plans are about to lapse.
- Ticket Management
Questions about links, payments and records become numbered tickets with an owner and a due time, so none is lost between shifts.
- Commission and Incentives
Each clinician’s share is worked out from completed visits using the rule your service sets, ready for the month’s payout.
- Roles and Permissions
Clinicians see clinical notes, the support desk sees bookings and balances, and each user opens only the records their role allows.
- Audit Trail
Edits to a signed note, a prescription dosage or a care plan are logged with who changed what and when.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For the service owner
See visits by clinician and service, lobby waiting times, no-shows, plan renewals and payments outstanding.
For clinicians
See your queue, each patient’s history and last note, orders to raise and notes still to be signed.
For nurses and care coordinators
Check intake forms, chase incomplete answers, review glucose and oximeter readings and run the follow-up queue.
For the support desk
Handle bookings, link problems, passcode resets, payments and refunds, and see each patient’s open requests in one place.
The numbers the owner asks for.
- Visits by clinician, service and day
- No-shows and late joins
- Intake forms incomplete at call time
- Payments failed or outstanding
- Overdue follow-ups and out-of-range readings by clinician
- Plan renewals and cancellations
- Clinician share payable for the month
Who this is built for.
- Primary care services offering video visits
- Specialist practices in dermatology or psychiatry running remote consultations
- Chronic care programmes with regular check-ins for hypertension and diabetes
- Mental health and counselling services
- Providers who serve patients across several time zones or countries
When it is not the right choice.
- A single practitioner with a few video visits a week can use a booking page and a video tool.
- Where wards, beds and an inpatient pharmacy are needed, a hospital system is the better fit for that part.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- Video call tools
- SMS
- WhatsApp or other messaging
- Card and bank payments
- Partner labs and pharmacies
- Home health devices
- Accounting export
Questions owners ask before a demo.
Does it replace the video tool?
No. Each booking carries a link to the videoconference tool you choose, and the record of the visit stays here. Built-in video can be quoted if you want it.
Can a patient book without calling the desk?
Yes. A booking page or app shows open slots by clinician and service, takes the intake form and payment, and sends the confirmation with a camera and microphone check.
How are no-shows handled?
The slot is marked, the fee follows the rule you set, and the patient appears on a list for the desk to contact. A visit lost to a dropped line is reopened, not charged.
Can clinicians sign notes and send prescriptions from one screen?
Yes. The prescription with its dosage, or the test order, is raised during the visit, linked to the note, and sent to the patient on signing.
Does it support monthly plans?
Yes. Plans carry a fee, a set of included check-ins and a renewal date, and the desk sees which plans are about to lapse.
Who sees patient information?
Only users given a role for it. Clinicians open clinical notes while the desk sees bookings and balances, and privacy law in your country shapes each role’s view.
Can we bring over our existing patient list?
Yes. Lists and open follow-ups are imported from spreadsheets or your current tools, and your team checks the imported records before launch.
What happens to our data if we leave?
It belongs to the service. Before work starts, the proposal names the file format used to hand your records back, so the exit route is known from day one.
How is the fee set?
By the number of clinicians, services and integrations you need. After a demonstration, a written proposal sets out the figure for your service.
Is it worth it for a very small service?
Maybe not at first. If you run a few visits a week, a booking page may be enough. Plans, a formulary and several clinicians change that.
Wondering what it costs? Six questions give you a written scope and the buckets any quote should separate.
Businesses that use this.
See Telehealth Provider Management Software with your own data.
Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.
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