One ticket per device, from counter intake and diagnosis to approval, repair and pickup.
Take a laptop or desktop in at the counter, diagnose it, quote the repair and order the part. Run the bench queue, then hand the device back with a backup record and a message to the customer. Every device carries its serial, its condition on arrival, the parts fitted and the approval given. Technicians see their own queue at the bench. They update each ticket as they work.
- Fault list, labour rates and parts catalogue loaded to match your quotes
- Customer list, open tickets and parts on the shelf migrated
- GullySystem staff change rates and forms on request
Computer Repair Shop Management Software from GullySystem handles intake, diagnosis, quotes, parts and collection for repair counters. Each ticket holds the device serial, condition on arrival, backup status, parts fitted and the customer’s approval. Technicians see their own bench queue. Customers receive a message when a quote or device is ready.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Intake
The counter records the device, serial, fault, accessories, password and condition, including cracked bezels and loose hinges. A tag and a customer receipt are printed.
- 2
Diagnosis
The technician tests memory, drive and motherboard and notes the findings. The ticket then moves to the bench queue under that technician’s name, ready for the repair itself.
- 3
Quote and approval
Parts and labour are priced from the catalogue and the quote is sent. The approval or refusal is recorded with its time, so the later bill never surprises anyone.
- 4
Parts and repair
Parts come from the shelf or a supplier order linked to the ticket. The technician repairs the device, whether that means a ribbon cable, a solder joint or a fresh SSD, and logs time and parts fitted.
- 5
Testing and backup record
The device is tested. The ticket records whether data was backed up, restored or reimaged, and a message tells the customer it is ready.
- 6
Pickup and warranty
The customer collects, pays and signs for the device with its accessories. The repair warranty starts that day, and the fitted parts are listed on the receipt for later reference.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Job Cards
Each device gets one job card with its fault, findings and parts fitted, and every technician sees only the cards assigned to them.
- Barcodes and Labels
A barcode tag printed at the counter carries the ticket number, so the bench opens the right device record with one scan.
- Estimate/Quotation Management
Parts and labour are priced from the catalogue into a quote that is kept with each revision and the customer’s answer.
- Stock Tracking and Alerts
Screens, batteries and drives are counted as they arrive and are used, and a low-stock flag appears before a common part runs out.
- Purchase Order Management
A part ordered from a supplier names the ticket it is for, so its arrival and its cost land on the correct repair.
- WhatsApp, SMS and Email Notifications
A message goes to the customer when a quote is ready, a part arrives or the device is waiting at the counter.
- AMC and Service Contracts
Support contracts for offices hold the devices covered, the visits owed and the renewal date, with repairs billed under the contract terms.
- Invoice Management
A tax invoice is raised from the closed ticket with parts and labour, and payment at pickup is posted against it.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For owners
See devices on the bench, quotes awaiting approval, parts cost against billing, uncollected devices and each technician’s turnaround in one place.
For counter staff
Take devices in and print tags. Send quotes, answer status questions from one screen and take payment at pickup, all without walking to the bench to ask a technician.
For technicians
Open the bench queue and read earlier notes. Log diagnosis, parts fitted and time, then move the ticket forward to testing, whether the job is a reflow, a reimage or a new motherboard.
For buyers and stock keepers
Receive parts and link each to its ticket. Order what is missing and watch low stock on common items such as batteries, SSDs and chargers.
For business account managers
Follow company devices, support contracts and batch invoices for customers who send several machines at once, and see which visits are still owed under each contract.
The numbers the owner asks for.
- Devices on the bench by technician and age
- Quotes sent, approved, declined and lapsed
- Parts used per ticket and parts cost against billed
- Devices ready but not collected, oldest first
- Repeat faults inside warranty by part and technician
- Backup and reimage records by ticket
- Unpaid pickups by customer
Who this is built for.
- Walk-in laptop and desktop repair counters
- Phone and tablet repair shops that also fix computers
- Repair centres handling warranty work for a brand or reseller
- Managed support providers who repair machines for local offices
- Gaming and workstation specialists who rebuild and upgrade machines
When it is not the right choice.
- A technician who mends a few machines a month at home can use a notebook and a phone.
- A shop whose main trade is selling new computers will find Electronics Retail Management Software closer.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- SMS
- WhatsApp and other messaging
- Barcode and tag printers
- Card payment terminal
- Supplier price lists
- Accounting export
Questions owners ask before a demo.
Does each device get its own ticket number?
Yes. The number prints on the tag and the customer receipt, and the barcode on the tag opens the ticket at the bench.
Can a customer approve a quote by message?
Yes. Quotes go out by SMS, email or other messaging, and the reply is stored with the time. Phone approvals are entered by staff with the caller noted.
How is data backup recorded?
Each ticket asks whether data matters, whether a copy was taken and what was restored. The customer signs that line at pickup.
Is a part order linked to a device?
Yes. A supplier order names the ticket, and when the part is received the device moves from waiting to the bench queue.
Does a technician see only their own devices?
Yes. Each technician opens a queue limited to the tickets assigned to them. The owner sees every queue, and counter staff see status only.
Does it track repair warranty?
Yes, for the repairs recorded on a ticket. It keeps the part fitted, the date and the technician, and a repeat fault is checked against the warranty period you have set.
Can we take card payments at pickup?
Yes, the payment is posted to the ticket whether it is card, cash or bank transfer. Linking a particular card terminal is scoped during implementation.
What about devices nobody collects?
A ready-but-uncollected report lists them, oldest first. Reminder messages and your storage fee rule are set with you, then applied to every ticket in the same way.
How do we see what it would cost?
You describe your counter and your bench staff, then watch a demo using shop-like data. A written proposal follows with the figure for your number of users.
Can the records be exported?
Yes. Ticket, parts and customer data come out in standard file formats, with the export route described in your proposal.
Wondering what it would cost? Share your requirements and an engineer will come back with a scope.
Businesses that use this.
See Computer Repair Shop Management Software with your own data.
Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.
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- A reply within one business day
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