Support for Grocery Store Software
Support covers printer and scanner faults, stock that looks wrong, disputed khata figures and rider logins. The team in Nagarbhavi that set the shop up answers by phone, WhatsApp and screen share.
What gets asked most
Where the help comes from
Help comes from the team in Nagarbhavi that set up the shop, on the phone and on WhatsApp. When a screen has to be looked at, it is looked at over a screen share.
Changes are scoped and quoted
A new report, a different bill format or a second counter is not a support call. Each is a small piece of work, and the cost is stated before it starts.
Support hours
Support runs in working hours. At set-up the shop is told who to ring and on which number, and keeping that written down near the counter saves time when something stops mid-billing.
Frequently asked questions
Who trains new counter staff?
The first round of training is done at set-up. After that most shops train their own staff, since the billing screen is quick to learn. New staff who get stuck can ring the team.
Can you look at our screen?
Yes. A screen share is used when a description over the phone is not getting anywhere. Seeing the setting is usually quicker than explaining it more than once.
What if we want something changed in the software?
Ask, and the change is scoped and quoted before work begins.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
- No obligation
- A reply within one business day
- Your details stay private
Start with your requirements
Seven short steps that tell us what you need. An engineer reads them before getting in touch.
Share your requirements