Support & Help – Grocery Store Software
Support & Help for Grocery Store Owners
This support page is created for existing GullySystem customers who need quick help and clear guidance while using the grocery store software.
Find answers for billing, inventory, delivery, apps, reports, and common issues—without waiting for long support calls.
How Can We Help You Today?
Use the sections below to quickly find the right help based on your needs.
Getting Started & Setup Help
If you are newly onboarded or setting up the system for the first time, this section will help you start smoothly.
- Initial system setup and configuration
- Billing & POS setup
- Adding products and pricing
- Inventory setup and stock alerts
- Creating staff and delivery users
Need help setting up? Contact onboarding support below.
Billing & POS Support
Get help with counter billing and daily sales operations.
- GST billing and invoice problems
- Cash, UPI, and card payment handling
- Bill correction or cancellation
- Offline billing and data sync
- Daily sales mismatch
Inventory & Stock Management Help
Support for accurate stock tracking and avoiding stock shortages.
- Stock not updating after billing
- Low-stock alert settings
- Supplier and purchase entries
- Inventory mismatch issues
- Product quantity corrections
Orders & Home Delivery Support
Help manage phones, WhatsApp, and delivery orders.
- Orders not showing in the system
- Assigning delivery staff
- Delivery status update issues
- Order completion and payment tracking
- Customer order visibility
Apps Support (Web & Mobile)
Get help with all GullySystem apps used by owners, staff, and delivery teams.
- Admin Web App access issues
- Billing / POS App usage help
- Delivery Mobile App login or sync
- App installation and updates
- Real-time sync issues
Reports, Profit & Business Insights
Support related to reports and business visibility.
- Daily, weekly, and monthly reports
- Sales vs expense mismatch
- Profit calculation clarity
- Exporting reports for accounting
- Understanding dashboards
Account, Users & Permissions
Manage users securely and avoid access issues.
- Adding or removing staff users
- Role-based access issues
- Permission updates
- Password reset or login problems
- Account ownership changes
Frequently Asked Questions
Contact Support
If you didn’t find what you were looking for, our support team is ready to help.
- Phone Support
- WhatsApp Support
- Email Support
Before You Contact Support
To help us resolve your issue faster, please keep the following ready:
- Store name
- Registered mobile number
- Issue description
- Screenshots (if available)
Still Need Help?
We’re here to make sure your grocery store runs smoothly every day.