Support & Help – Grocery Store Software
Support & help for grocery store owners. Use the sections below to quickly find the right help based on your needs.
How Can We Help You Today?
Use the sections below to quickly find the right help based on your needs.
Getting Started & Setup Help
If you are newly onboarded or setting up the system for the first time, this section will help you start smoothly.
- Initial system setup and configuration
- Billing & POS setup
- Adding products and pricing
- Inventory setup and stock alerts
- Creating staff and delivery users
Billing & POS Support
Get help with counter billing and daily sales operations.
- GST billing and invoice problems
- Cash, UPI, and card payment handling
- Bill correction or cancellation
- Offline billing and data sync
- Daily sales mismatch
Inventory & Stock Management Help
Support for accurate stock tracking and avoiding stock shortages.
- Stock not updating after billing
- Low-stock alert settings
- Supplier and purchase entries
- Inventory mismatch issues
- Product quantity corrections
Orders & Home Delivery Support
Help manage phones, WhatsApp, and delivery orders.
- Orders not showing in the system
- Assigning delivery staff
- Delivery status update issues
- Order completion and payment tracking
- Customer order visibility
Apps Support (Web & Mobile)
Get help with all GullySystem apps used by owners, staff, and delivery teams.
- Admin Web App access issues
- Billing / POS App usage help
- Delivery Mobile App login or sync
- App installation and updates
- Real-time sync issues
Reports, Profit & Insights
Support related to reports and business visibility.
- Daily, weekly, and monthly reports
- Sales vs expense mismatch
- Profit calculation clarity
- Exporting reports for accounting
- Understanding dashboards
Account, Users & Permissions
Manage users securely and avoid access issues.
- Adding or removing staff users
- Role-based access issues
- Permission updates
- Password reset or login problems
- Account ownership changes
Is support included in my subscription?
Yes. Support is included as part of your active subscription. You can contact us for help with usage, issues, and guidance.
What are support working hours?
Support is available during business hours. Priority support options are available based on your plan.
How do I raise a support request?
You can contact support via phone, WhatsApp, email shared during onboarding, or through the in-app support option.
Will support help with staff training?
Yes. We provide basic guidance for owners, counter staff, and delivery users to ensure smooth daily operations.
Do you provide remote assistance?
Yes. If required, our team can assist using screen sharing or step-by-step guidance.
Contact Support
If you didn’t find what you were looking for, our support team is ready to help. Reach out to us through any of the following channels:
- Phone Support
- WhatsApp Support
- Email Support
- Store name
- Registered mobile number
- Issue description
- Screenshots (if available)
Still Need Help?
We’re here to make sure your grocery store runs smoothly every day. Tap below to raise a ticket or get in touch with a support representative directly.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
- Your details stay private