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GullySystem

Reservation Chart for Hotel Room Bookings

One chart shows every room against every date, so an availability question is answered while the caller waits. Bookings, holds and blocked rooms all appear on it.

Reading the chart

This is the screen the counter keeps open all day. Little else is needed to answer a caller asking about next Saturday.

Rooms down, dates across

Each row is a room and each column a night, so a two night gap between stays is visible without arithmetic. Gaps show at a glance.

Confirmed, held and blocked

A confirmed booking, a room held for an enquiry and a room out of order each look different, and only confirmed nights count as sold.

Arrivals and departures

The day column lists who comes in and who leaves. That is the list the counter works from each morning.

Free rooms by category

Above the rows sits the count of free rooms in each category for every night, which tells the counter what can still be sold.

What a reservation record holds

Guest or account

The booking belongs to a guest, a travel agent or a company, and that choice settles both the rate and who pays the bill. The payer is fixed early.

Dates, category and plan

Arrival, departure, category, meal plan, pax and extra bed. A room number may be allotted now or left until arrival.

Advance received

The advance is recorded with its mode, and it carries to the folio so the balance at departure is already right. No second entry is needed.

Status and changes

Confirmed, tentative, checked in, checked out, cancelled or no show, with a trail of what was altered on the booking. Nothing is quietly overwritten.

Changes before arrival

Dates are stretched or pulled back, a guest moves from a deluxe room to a suite, and a group drops two rooms out of a block. Each change is made on the same booking and the chart redraws. A cancellation carries a reason. A no show is marked, so that night is not reported as sold. Whether an advance is refunded, held or forfeited follows your own cancellation terms.

What the hotel decides

  • How long a tentative booking is held before it drops
  • Who may confirm, shift, cancel or mark a no show
  • Whether a room number is allotted at booking or at arrival
  • Your cancellation and refund terms for advances
  • What happens when a group releases rooms late
FAQ

Frequently asked questions

Can one room be booked twice for the same night?

No. The chart holds that room for the nights confirmed, and a second booking on them is refused until the first is released.

Is a group block kept as a single booking?

Yes. A block sits under one booking. Rooms inside it can be confirmed or released in part, which is what a tour operator usually asks for.

What happens when a guest extends a stay?

Nights are added to the same booking if the room is free. If it is not, the guest shifts and the folio follows.

Are cancelled bookings kept on record?

Yes. A cancellation stays with its reason, and no show nights are reported apart from rooms that nobody asked for.

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