Room Enquiries and Quotations for Hotels

Name: GullySystem
Address: #257, 3rd Floor, Sri Nanjundeshwara Complex, Service Road, Nagarbhavi 8th Block, Outer Ring Road, 2nd Stage, Bengaluru, Karnataka, 560072, IN
Telephone: +91-8095858589

Every request for rooms is written down the moment it arrives, with the dates asked and the rate quoted. The desk then works a follow-up list instead of a memory.

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What an enquiry holds

The record is short enough to fill in while the caller is still on the line.

Dates and party size

Check-in and check-out dates, how many rooms are wanted, adults and children, and whether an extra bed is needed.

Where it came from

A phone call, a WhatsApp message, the website form, a walk-in at the counter or a travel agent ringing for a group.

Rate quoted and plan

The room category, the meal plan and the amount given for those nights, so a later argument about the quote has an answer on file.

Hold and cut-off

A room can be held against the enquiry until a cut-off date. The chart shows it as held, not as sold.

Follow-up date

Someone sets the next call. Enquiries due appear on that day’s list.

Quoting a group or an agent

A travel agent or a company often asks for several rooms across the same nights. The enquiry carries that block as one line, priced from the agent’s contract rather than the counter tariff. Part of a block can be confirmed while the remaining rooms drop back into sale at the cut-off.

From enquiry to reservation

A confirmed enquiry becomes a reservation without retyping. Dates, category, plan, rate and contact details move across, and any advance carries over to the new booking. An enquiry that comes to nothing is closed with a reason, such as rate, no rooms free on those dates, or another property.

What the hotel decides

How long a room stays on hold before it returns to sale
Which sources and lost reasons appear in the drop-down lists
Who may quote below the counter rate for a group
Whether agent rates are visible to the whole desk

FAQ

Frequently asked questions

Can an enquiry hold a room before any payment?

Yes. The room shows as held on the chart until the cut-off, and it returns to sale if nothing is confirmed by then.

Does a confirmed enquiry have to be typed again?

No. Dates, category, rate and contact details carry into the reservation, and the advance is entered there.

Are website or WhatsApp enquiries captured on their own?

Only where a connection is built. Otherwise a counter clerk enters the source by hand, and automatic capture is quoted separately.

Who can see the rate that was quoted?

Only the owner and the counter staff you allow. A quoted amount stays on the enquiry along with when it was given and by whom.

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