Client and Nominee Records for Life Insurance Advisors
This module holds the client file for a life insurance advisor: contact details, KYC papers, family links and nominees. Every policy a family holds is listed against that one file.
What the client file holds
Who works in the client file
Advisors open a family before a meeting and add notes afterwards. The servicing desk updates addresses, phone numbers and nominee requests as they arrive from clients. The owner searches the whole book by name, phone number or policy number. Each role sees what it needs.
Where it leads next
The client file is the starting point for the policy register, the premium calendar and every reminder message that the agency sends. A policy cannot be recorded without a client. Reminders go to the number held here.
What the agency sets up
- Fields wanted on every client, such as date of birth and occupation
- How families, joint holders and businesses are grouped
- Which papers count as a complete KYC file in your agency
- Who may edit a nominee or change an advisor
What this module does not do
It does not verify identity papers and it files nothing with an insurer. A nominee change takes effect only when the insurer accepts it, so the entry here is the advisor’s note of what was asked. Rules on KYC come from the insurer and the regulator, and the agency follows them as it does today.
Frequently asked questions
Can one family be seen as a single group?
Yes. Members are linked to a head of family, and the family view lists every policy held by every member, whichever insurer issued it.
Are changes of nominee recorded?
Yes. Each change is stored with the day it was made and the staff member who entered it. The earlier nominee is not lost.
Can the existing diary or sheet be brought in?
Yes. Clients are imported from your diary or sheets, and the desk checks the imported names before launch.
Does it check KYC with the insurer?
No. It records which papers are on file. The check itself stays with the insurer.
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