Snag Lists and Touch-Ups for Painting Contractors

At handover the client’s walk-through points are noted room by room, each with a photograph. Every item is given to a painter and closed before the final bill goes out.

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What goes on a snag list

Room and wall

Each point is tied to a room and a wall, such as roller marks on the bedroom ceiling or a chipped door edge near the kitchen.

Photograph

A picture taken during the walk-through sits with the point. The painter sees what the client meant. The painter who comes to fix it sees what the client meant.

Painter and date

Each item is given to a painter with a date. A list with six open items and no names is not a list anyone will close. Names matter.

Closed and confirmed

When the touch-up is done, a second photograph is added. The client confirms, or the item returns to the list.

Before the final bill

The accounts desk can see how many snag items remain open on a site. Many contractors hold the final bill until the list is closed. The owner also decides whether a minor open point should block it. Contractors differ on this. Both approaches work.

Repeat visits after handover

A client may call a few weeks later about a patch that peeled or a stain from a leak. That visit can be logged against the same site, so the contractor sees the history of the wall before anyone goes out.

What the list does not decide

It does not judge whether a complaint is fair. Whether seepage from the neighbour’s bathroom is the painter’s responsibility or not is settled with the client. A defect period, if you offer one, is set by you.

FAQ

Frequently asked questions

Can the client add points from their own phone?

Points are entered by your supervisor or office. A client form over WhatsApp is possible and would be scoped during set-up.

Can I see which painter has the most touch-ups?

Yes. Items are assigned by name, so the owner can read how often each painter or crew is called back.

Does a touch-up cost the client anything?

That depends on your terms. A touch-up on your own work is normally free, and extra work is added to the bill as a variation.

Can snag items be kept after the site closes?

Yes. The list stays on the site record, so a later complaint can be read against what was agreed at handover.

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