Leak Callbacks and Rework for Waterproofing Contractors
A leak complaint is logged against the area that was treated. The revisit, the cause found and the repair done are recorded, and the entry shows whether the warranty was still running.
From complaint to repair
A callback is not a fresh enquiry. It belongs to an earlier job, and the record should say so from the first call.
Spotting patterns
Over months, callbacks can be grouped by treatment system, by supervisor and by the cause found. If one system keeps coming back at the same joint, the owner can look at how it is being applied.
Cost of rework
Material and crew time spent on a revisit are charged to the original job. The owner sees what rework costs for each system, and which jobs ended with a margin lower than quoted.
What the client decides
- How soon a complaint should be visited
- Which causes are covered and which are charged
- Who approves a free revisit
- Whether a rework visit needs photographs
- Whether a repeated callback goes to the owner
Frequently asked questions
Can a callback be logged for a job done before the software?
Yes, if the warranty was migrated. Otherwise the office enters the original details by hand when the complaint comes in.
Does it decide whether a leak is covered?
No. It shows the dates and the terms. The firm decides cover on what the supervisor finds.
Can the client follow the status of a complaint?
The office can send a WhatsApp or SMS message when a visit is booked and when it is closed. A client login is not assumed.
Are rework costs added to the original job?
Yes. Material and labour used on the revisit are booked against the first job, so its true cost can be read.
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