One record from soiled collection to clean delivery and the monthly invoice.
Run contracts, collection notes, soiled counts, sort lots, wash batches, finishing lines, linen pools, delivery rounds and invoices in one system. Each customer’s linen carries its count at every handover, from the housekeeper’s signed note to the clean delivery. Drivers, sorters, wash staff, folders and the billing clerk read the same figures, so a missing pillowcase is settled from the record.
- Contract rates, item types and wash formulas entered the way your plant names them
- Customer list, par levels and open balances migrated before go-live
- Changes to formulas and item lists made by GullySystem staff on request
Linen plants serving hotels, hospitals, restaurants and care homes keep their work in Commercial Laundry Management Software from GullySystem. Soiled counts, wash batches, rejects, clean counts, linen pools and delivery notes sit on one record per customer. Monthly invoices follow the contract’s kilo or piece rates. Wash staff and clerks check each rate rule with us before go-live.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Contract and rate card
A new hotel, ward or restaurant is set up with its items, kilo and piece rates, minimum charges, pickup days and any special handling such as table linen. Rates are fixed early.
- 2
Collection and dock count
The driver collects carts against the customer’s signed note. At the dock the weight and item counts are entered, and any difference from the note is flagged. Nothing is guessed.
- 3
Sorting and batching
Sorters split loads by item, fabric and soil level and set aside stained or foreign items. The wash supervisor groups lots into batches with a formula and a machine. Lots keep their owner.
- 4
Wash, dry and finish
Batches move through the washer, dryer, ironer and press line. Each stage records the load, the cycle and who ran it. Nothing waits unseen.
- 5
Clean count and packing
Folders count what they pack for each customer. Rejects return to rewash with a reason, and torn items go to the repair table or the write-off list. Counts stay honest.
- 6
Delivery and invoice
A delivery note carries the clean count and the customer’s signature. At month end the notes become one invoice per contract, with disputes beside the lines they concern. Disputes stay visible.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Price Lists and Schemes
Each contract holds its own kilo and piece rates and minimum charges, so the right rate is picked when a delivery note is priced.
- Barcodes and Labels
Tags and chips on rental sheets and towels let a scan at wash, shelf and delivery show where each piece sits.
- Batch and Serial Tracking
A batch number ties the lots, formula, machine, chemical dose and operator together, so a grey load can be traced to its cause.
- Work Order Management
Each pack moves through ironer, press and fold as a job, and the folder closes it with the counted items.
- Quality Control
Rejected items are logged with a fault and returned to a rewash lot or the repair table, with cause totals by batch.
- Stock Tracking and Alerts
Circulating stock per customer site is compared with its par level, and a pool running short raises a warning for replacement.
- Vehicle and Trip Management
Vans run fixed collection and delivery rounds, and the signed delivery note is stored against the stop and the vehicle.
- Invoice Management
The month’s delivery notes become one invoice per contract, and credits for agreed claims are netted on the statement.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For plant managers
Read the day’s carts, batches, rejects and deliveries on one screen, and compare output per machine and per shift. Nothing needs a phone call.
For dock and sorting staff
Enter weights and counts against each signed note, set aside problem items with a reason and release lots to the wash floor. Each task takes a tap.
For wash and finishing supervisors
Build batches, assign formulas and machines, and close each lot with its clean count. Each batch closes with a count.
For drivers
See the round, the customer notes and the carts due, then capture a signature at each stop. Lists stay short.
For billing clerks
Raise invoices from delivery notes, apply rate cards, and settle credits for claims. Each rate applies from the card.
The numbers the owner asks for.
- Soiled and clean counts per customer, with differences by item
- Kilos washed per machine, shift and formula
- Rejects and rewash by cause, batch and sorter
- Linen pool against par level for each customer site
- Delivery notes unsigned or disputed, by round
- Claims raised, agreed and credited per contract
- Invoices issued and balances due, oldest first
Who this is built for.
- Plants that wash sheets and towels for hotels and resorts
- Laundries serving hospitals, clinics and care homes with scrubs and bed linen
- Operators supplying table linen and uniforms to restaurants and caterers
- Rental linen companies that own the stock and lend it by contract
- Industrial laundries handling workwear for factories and depots
When it is not the right choice.
- A walk-in shop that washes garments for households is closer to Dry Cleaner Management Software.
- A hotel that runs a small in-house laundry for its own rooms will find Hotel Management Software closer.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- Weighing scales
- Barcode and tag printers
- SMS
- Accounting export
Questions owners ask before a demo.
Can a contract mix kilo and piece pricing?
Yes. Each line on the rate card has its own basis. Towels can be charged by weight while duvet covers and scrub sets are counted.
How are counts kept apart between customers during sorting?
Every sorted lot carries a number tied to its collection note. Mixed wash loads keep the lot numbers that went in, so counts return to the right customer.
Does it hold rental linen owned by the laundry?
Yes. Rental stock is a pool per customer with a par level for each site. Items written off or awaiting replacement are counted separately.
Can I see why a load needed a rewash?
A rejected item is logged with a fault and the batch, machine and sorter behind it. A pattern shows on the report, not in someone’s recollection.
What does a delivery note carry?
It lists the clean counts by item and the customer’s signature. A disputed line is marked on the note and travels with the invoice.
Is the wash floor tracked by machine?
Batches record the machine, cycle and operator. Direct machine connections are discussed in the first workshop because they vary by make.
Can customers dispute a monthly bill line by line?
Yes. The clerk marks the disputed lines, attaches the dock and delivery counts and issues a credit. The rest of the bill stays payable.
How long before the plant can switch over?
The time depends on contracts, item types and machine count. A working demo comes first, and the proposal then lays out the switchover plan in stages.
Who owns the data if we stop?
You do. Before work begins, the quote states how contracts, counts and invoices leave the system if you stop.
Wondering what it would cost? Share your requirements and an engineer will come back with a scope.
Businesses that use this.
Related products.
See Commercial Laundry Management Software with your own data.
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