One system for serial-numbered builds, final tests, installed units and service.
Manage tenders and orders, model configurations, bills of materials, sub-assembly production, serial numbers, final tests, installation, service contracts, spare parts and complaints in one system. Each unit carries the boards and lots that went into it, the leakage current and calibration readings it passed and the ward where it now stands. Nobody types a number twice. Everyone opens the same unit record.
- Model range, option packs and parts lists entered from the spreadsheets and drawings you keep today
- Orders in the works, spare parts on the shelf and the register of units in the field brought across
- If a test sheet, build route or serial label needs changing later, ask and our team makes the change
Medical Equipment Manufacturer Management Software gives each patient monitor, bed, suction pump and steriliser a serial record holding model configuration, component lots, firmware, final test readings and service history. Installation, contracts and complaints join that serial too. One unit’s story stays in one place.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Order or tender
A hospital or distributor order is logged with model, option pack and delivery date, and tender documents and quotation revisions are kept beside it. Nobody retypes the specification.
- 2
Build
Frames, boards and harnesses are built as sub-assemblies against orders, a serial number is assigned at final assembly, and component lots and firmware are written against it. The serial is unique to one unit.
- 3
Final test
Earth leakage, insulation resistance, functional and calibration readings are entered with the tester used, and a failed unit is held while rework is logged with the fault found. A held unit cannot ship.
- 4
Dispatch and installation
Passed units ship with a packing list and a serial label, and the installation engineer then records commissioning date, ward, site readiness and the training given to ward staff. Warranty starts from that entry.
- 5
Service and spares
Contract visits, repairs and spare parts are logged against the serial number, and each firmware update joins its history so the next engineer sees what was loaded. Cost lands on the contract.
- 6
Complaints and action
Complaints are recorded by serial number, similar faults are grouped by model, and corrective actions are tracked to closure by name and date. Repeat faults surface quickly.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Product Management
A master for each model holds options, bill of materials and revision, so a quotation and a build always use the same configuration.
- Estimate/Quotation Management
Quotations for hospitals and distributors are built from model options, with each revision kept until the tender or order is decided.
- Bill of Materials
Frames, boards and harnesses are built from the bill of materials, with parts issued by lot and balances reconciled at the bench.
- Batch and Serial Tracking
A serial number assigned at final assembly links the component lots, firmware and operators behind the unit for later traceability.
- Quality Control
Safety, functional and calibration readings are stored with the instrument used, and a failed reading holds the unit from dispatch.
- Asset AMC Tracking
Each delivered unit is tracked by site, installation date and warranty status, so contract renewals and visits can be planned from the base.
- AMC and Service Contracts
Contract terms, visit intervals and renewals are kept per unit, and repair cost counts against the contract that covers it.
- Stock Tracking and Alerts
Spare parts are counted by part number with reorder levels, and an alert fires before service engineers run short of a common part.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
Owners and works heads
One screen shows monitors and pumps under test, installations booked, open complaints and what each service contract has cost so far. Numbers come from the bench records.
For production and test technicians
Open the build order, sign each step, enter leakage and calibration readings and hold a unit that fails, because the record follows the serial number everywhere. Failures cannot slip through.
For installation and service engineers
See assigned installations and visits on a phone, record commissioning, repairs and the parts fitted, and update the firmware history before leaving the ward. Nothing waits for the office.
For sales and tender teams
Quote from the model options, track tender revisions and compare the delivery dates promised with what the bench can actually build. Quotes match what gets built.
For quality and complaints staff
Review complaints by serial number, group faults by model and alarm code, and follow each corrective action to closure with the owner and date shown. Repeat faults surface early.
The numbers the owner asks for.
- Units by build stage and final test result
- Installed base by model, ward and firmware version
- Units containing a given component lot
- Warranty and service contracts expiring soon
- Complaints by model, alarm code and fault type
- Spare part consumption by model
- Orders due against promised delivery dates
Who this is built for.
- Makers of patient monitors, ECG machines and bedside equipment
- Manufacturers of hospital beds, stretchers and trolleys
- Producers of suction pumps, sterilisers and similar powered units
- Makers of equipment sold through tenders to hospitals and distributors
- Plants that install and service their own units after sale
When it is not the right choice.
- A maker of disposable syringes, catheters or dressings in large lots, with no installed units to service, will find the medical device manufacturer product closer.
- A pure reseller needs the dealer products.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- WhatsApp or other messaging
- Accounting export
- Barcode labels
- Test bench data export
- Phone or tablet for engineers
Questions owners ask before a demo.
Can I find all units that hold a replaced component?
Yes. Component lots are recorded against each serial number at build, so a search by part or lot lists the units, their sites and their warranty status. Recall scope becomes clear.
Will it store test readings from our safety tester?
Type the readings in at the bench or pull them from the tester’s export file, and each is stored under the unit’s serial number with the instrument and date. The printed report shows both.
Can service engineers update firmware history?
Yes, from a phone before leaving the ward. Each update joins the unit’s record with date, version and engineer, so the installed base can be filtered by firmware release when a fault is reported.
How does warranty start?
Warranty runs from the installation date recorded by the engineer, and the rule for each model or contract type is set up with you at implementation. Exceptions are noted by hand.
Can tender quotations be tracked?
Quotations are built from model options and kept by revision, and each tender shows its status and the order that came from it. Lost bids stay visible.
How are complaints linked to units?
Each complaint is entered against a serial number, similar faults on the same model are grouped, and corrective actions are followed to closure. Patterns show on one screen.
Can spare parts be tied to a service visit?
A spare leaves the shelf against a service visit, its cost lands on that unit’s contract, and stock levels follow the installed base of the model. No spare leaves unrecorded.
How do we bring in units already in the field?
Existing units are loaded from your lists with serial number, site and installation date, and older build detail is added wherever you still hold it. Gaps stay marked as gaps.
What shapes a quotation for a maker like us?
Models, stations and the number of service engineers with logins decide the scope, and our team first sets up a trial on one of your own models. The proposal follows after you watch it run.
Who maintains test sheets after go-live?
GullySystem staff edit test sheets, build routes and labels when asked, and your quality head signs off each change before production uses it. No change goes live unsigned.
Wondering what it would cost? Share your requirements and an engineer will come back with a scope.
Businesses that use this.
See Medical Equipment Manufacturer Management Software with your own data.
Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.
- No obligation
- A reply within one business day
- Your details stay private
Start with your requirements
Seven short steps that tell us what you need. An engineer reads them before getting in touch.
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