One system for plant contracts, fault tickets, cleaning rounds, spares and owner reports.
Plant contracts, inverter details, fault tickets, cleaning rounds, preventive visits, spares and warranty claims are managed in one system, so each plant keeps its capacity, response terms and history. Engineers get visits on a phone and close them with photographs. Owner reports follow.
- Each plant, its inverter make, string layout and contract terms keyed in exactly as the owner signed them, before the first ticket is raised
- Open faults, spares on the shelf and past plant history brought across from your sheets, so no engineer starts from an empty record
- Visit checklists, ticket classes and report layouts revised by GullySystem staff on request, including after the system is live and in daily use
Plant contracts, fault tickets, cleaning rounds and spares for a solar maintenance operator sit in one system, set up by GullySystem around your routines. Each plant holds its capacity, inverter make, response terms and visit history. Engineers close visits from a phone with photographs and readings. Owner reports come from the same records.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Contract and plant set up
A new owner signs for one or more plants, and each plant is entered with capacity, module and inverter make, response time, visit frequency and the monitoring portal used. The signed terms are stored beside it.
- 2
Faults and complaints logged
An alert, a phone call from the owner or a site walk-round opens a ticket against the plant. The ticket carries its fault class, time received and the contract’s response clock, and the clock starts at once.
- 3
Engineer dispatched
The supervisor assigns the nearest engineer with the right skills. The visit appears on the engineer’s phone together with the plant’s history, its inverter details and any open spares request.
- 4
Visit completed
The engineer records readings, string checks, parts fitted and photographs, and a job that needs a replacement part moves straight to a warranty claim on the manufacturer. Nothing is retyped.
- 5
Rounds and preventive checks
Module cleaning and scheduled inspections are planned per plant on the owner’s cycle, and each round closes only with the crew’s photographs and the count of modules washed. No photographs, no closure.
- 6
Monthly report issued
Tickets, visits, cleaning dates, spares used and the month’s generation figures form one report for each plant owner, with open items listed beside their expected dates. One page goes out.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- AMC and Service Contracts
Each plant’s contract holds its response time, visit frequency and renewal date, so every ticket and visit is judged against the right terms for that owner.
- Ticket Management
A tripped inverter or a call from the owner becomes a numbered ticket with an owner, a fault class and a response clock from the contract.
- Technician Scheduling
Visits are assigned by area and skill, so the supervisor sees which engineer is at which plant and which tickets are still waiting for someone free.
- Service Reports and Proof of Visit
The engineer leaves a dated report of readings, parts fitted and photographs, which the owner’s representative can sign on the phone before the crew leaves site.
- Service Reminders
Inspections and cleaning rounds fall due on each plant’s own cycle, and a reminder reaches the supervisor before the date is missed. Overdue rounds are listed.
- Stock Tracking and Alerts
Every fuse, connector and tool issued to an engineer is recorded as a movement, and a low level alerts the store keeper before shelves empty.
- Asset AMC Tracking
Fitted parts are linked to serial numbers, plant and fitting date, so a claim on the maker carries every detail it asks for.
- Attendance & Time Tracking
Engineers and washing crews mark presence at the site by phone, and time on site supports visit allowances and daily wages. Disputes end quickly.
- Dashboards and KPIs
Monthly tickets, cleaning dates and open items are shown by plant, owner and region, so management reads one set of figures and never collects sheets.
How we would put it in.
Setup, data migration, integrations and anything built on top.
Every part of the system, by area.
Take the modules you need. Each one works on its own or inside a larger system built for you.
- Applicant Tracking (5)
- CRM (8)
- Finance & Accounting (10)
- Helpdesk (4)
- Human Resources (13)
- Inventory Management (5)
- Project Management (7)
- Manufacturing (6)
- Procurement (4)
- Sales and Distribution (6)
- Field Service (5)
- Statutory and Compliance (4)
- Retail and POS (4)
- Bookings and Appointments (3)
- Subscriptions (2)
- Assets and Fleet (4)
- Platform (6)
- Analytics (2)
- Documents (1)
- All business solutions
One system, each person sees their part.
For plant owners’ contacts
Get a monthly report for each plant with tickets, cleaning dates, parts fitted and open items, and ask for a visit through the supervisor. No portal login is needed.
For supervisors and the control room
Watch open tickets against their response clocks, assign engineers, and see which plants have a cleaning round or inspection due this week. Late faults surface first.
For field engineers and cleaning crews
Open the day’s visits on a phone, record readings and photographs on site, and see the spares issued in their own name. Reports are filled before leaving the roof.
For store and procurement staff
Issue and receive spares, track what each engineer carries in the vehicle, and raise purchase requests when a fitting falls below its reorder level. Shelf counts match the record.
For the managing director
Read contracts by renewal date, tickets by owner, spares cost by plant and engineer productivity, without asking each region for a sheet. Decisions rest on one set of figures.
The numbers the owner asks for.
- Tickets by plant, fault class and attend time
- Tickets past contract response time
- Cleaning rounds done and due, by crew
- Spares fitted, by plant and inverter make
- Warranty claims open or rejected, by maker
- Contracts due for renewal, by owner
- Repeat faults on one inverter
Who this is built for.
- Operation and maintenance companies looking after rooftop solar plants for several owners, each with its own inverter brand and contract
- Firms maintaining ground-mounted solar farms under annual contracts
- Installers that sell a maintenance contract along with each plant, and then send crews back for cleaning and inspection
- Companies running cleaning and inspection crews across many sites
- Asset managers who sub-contract plant visits to local engineers and need proof of each visit
When it is not the right choice.
- A one-person team caring for a single rooftop plant can note its visits in a diary. A register adds little there.
- Firms that only design and install plants, with no after-sales visits, should look at an installation system instead, since this one is built around tickets, rounds and contracts.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- Inverter monitoring portals
- SMS
- Accounting software
- Maps and location
- Weather data
- Payment gateways
Questions owners ask before a demo.
Can it read generation data from our inverters?
Yes, where the maker offers a data connection, since daily generation can be brought in and shown against the plant. You and GullySystem list the monitoring portals and the fields to read while the connection is scoped. Nothing is assumed.
How does it know which response time applies to a fault?
The contract is entered once for each plant with the hours allowed per fault class, so when a ticket is raised the clock starts from that plant’s terms. A late ticket is flagged to the supervisor. Nobody watches a clock.
Can a cleaning crew prove that a plant was washed?
Yes. A round closes only with before and after photographs, the date, the crew and the module count, and the owner’s report lists the round with those photographs attached. Proof is built in.
Will it work on a rooftop with a weak signal?
Yes. An engineer can fill a visit report offline and it uploads once the phone finds a connection, while photographs and readings keep the time they were taken. Nothing is lost on the roof.
Can we trace a part back to the plant where it was fitted?
Yes. Every part issued is tied to an engineer and written against a plant with its serial number, so a warranty claim carries the date and place of the fitting. The trail is complete.
Does it handle plants owned by many different clients?
Yes. Each owner sees only its own plants, tickets and reports, while your staff see every owner and what each team may change is set by role. Nothing leaks across accounts.
Can the owner report follow our contract wording?
Yes. Each owner report carries the sections, figures and open-item list that its own contract promises, and GullySystem staff reshape the layout on request. Two owners can receive two different reports.
How is the system shown and priced for a company like ours?
Plant count, crews and the inverter monitoring portals to connect drive the quotation. Entering the plant register, report layouts, weather data and the accounting and payment links widen it. A working demo on sample plants comes first. After that, the quotation is itemised, one price per part.
Can we take our plant records out if we leave?
Yes. Every plant register, ticket history, visit report and spares movement can be exported as a plain file, and the quotation states that file layout before work begins. Your history stays yours.
How long before the control room is handling tickets in it?
Time to start depends on how many plants and contracts must be entered. Release one carries the plant and contract register, fault tickets with response clocks, engineer scheduling, and visit reports with photographs. Cleaning rounds, inspection plans, spares, warranty claims and owner reports follow once supervisors and engineers use those. The proposal lays out the order with dates.
What should the company gather before work begins?
Gather the list of plants with contract terms and response times, your inspection checklists, the inverter and portal list, and the spares in store. Visit reports and owner reports show us your layouts. Name one person each for the control room, field crews, stores and contracts. Each of those people handles our questions and checks the screens. Portal access is needed for any link.
Wondering what it would cost? Share your requirements and an engineer will come back with a scope.
Built for.
The trades this product is set up for. Pick yours to see how the work runs there.
See Solar Plant Maintenance Company Management Software set up around your records.
Tell us how you run things today. An engineer reads it and writes back with what fits as it is, what would need changing, and what we would start with.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements