One connected system for walk-in queues, triage, visit records, orders and billing.
Manage an urgent care centre in one system. Walk-in patients are registered, triaged and placed in a live queue by priority and waiting time. The visit note, orders for X-ray and tests, treatment and discharge instructions sit on one record. Billing is built from the services recorded, and managers see waiting times by hour and by clinician.
- Services, rooms, priorities and charges entered as your centre runs
- Patient list and open balances migrated
- Form and discharge template changes handled by GullySystem staff when asked
GullySystem configures this system for urgent care centres, from a single clinician on shift to a full rota. Front desk staff, nurses, clinicians and billing staff work from it. Each patient record carries triage, the visit note, orders and results, treatment, discharge instructions and charges. Employer accounts and payer claims follow from the same visits.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Arrival
The desk registers the patient, checks identity and payer, and records the reason for the visit, such as a sprain, a cut or a child with a fever. The patient joins the live queue.
- 2
Triage
A nurse records pulse, oxygen saturation, temperature and an assessment, assigns a triage category, and moves serious cases ahead or arranges ambulance transfer to a hospital.
- 3
Examination and treatment
A clinician sees the patient in a cubicle and writes the note. Treatment is given on the spot, and each suture, dressing or injection is recorded with the supply used.
- 4
Orders and results
Imaging and point-of-care tests such as swabs and urinalysis are ordered from the visit. Results return to the same record, and the clinician is told when one is ready.
- 5
Discharge
Aftercare instructions, prescriptions and a sick note are printed or sent. A wound check or review date is set where the clinician asks for one.
- 6
Billing
The charge is built from the services recorded. Payment is taken at the desk or a claim is prepared, and visits still open for billing appear on a list at close.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Appointment Scheduling
Booked patients join the queue at their time and walk-ins join on arrival, so the desk reads one list ordered by priority.
- Ticket Management
Each X-ray or test order stays open on the visit until a result is attached, and open orders appear on a single list.
- Resource and Room Booking
Treatment rooms and imaging rooms are shown as free or in use, so the next patient goes to a room that is ready.
- Invoice Management
Charges are built from the services and supplies recorded on the visit, so billing staff do not retype from handwritten notes.
- Stock Tracking and Alerts
Splints, dressings, sutures and vaccines are counted with reorder levels and expiry dates, and deducted as clinicians record their use.
- Service Reminders
Patients due a call after discharge or a return for a dressing change are listed with the reason and the clinician who asked.
- Document Management
Printed discharge papers, prescriptions and work notes are saved on the visit, so a copy can be found when the patient asks.
- Dashboards and KPIs
Managers see waiting time by hour, visits per clinician and rooms in use, and can change the next shift’s staffing.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For the centre manager
See waiting time by hour, visits per clinician, unbilled visits, splints and vaccines to reorder, and employer accounts outstanding.
For clinicians
See the queue by triage category, each patient’s history and observations, and the X-ray and swab results that have come back.
For nurses
Triage walk-ins, take vital signs, raise orders on a clinician’s instruction and dress wounds. Work through the call-back list before handing over.
At the front desk
Register patients, check payers and insurance cards, take payments, print aftercare sheets and answer questions about the wait.
The numbers the owner asks for.
- Waiting time by hour and triage category
- Visits by clinician and by cubicle
- Procedures billed and unbilled, such as sutures and splints
- Claims submitted, paid and rejected, with the payer’s reason
- Employer account balances and work-injury visits
- Vaccines and dressings to reorder, and batches near expiry
- Wound checks and call-backs due
Who this is built for.
- Walk-in clinics treating sprains, cuts, chest infections and feverish children
- Urgent care centres with an X-ray room and a small point-of-care lab
- Centres serving employers for work injuries, drug screens and fitness-to-work forms
- Small centres with one clinician and a nurse on shift
- Groups running several urgent care sites under one price list
When it is not the right choice.
- A clinic that sees only booked patients will find an appointment-based clinic product fits better.
- A hospital with wards and operating theatres needs a hospital system.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- SMS
- WhatsApp or other messaging
- Card and bank payments
- Imaging and lab systems
- Accounting export
- Label and receipt printers
Questions owners ask before a demo.
Is this for urgent care or for any clinic?
Urgent care. The live queue, triage category, cubicles and same-day X-ray orders are built for walk-in work. A clinic that sees only booked patients needs a different product.
Can it run a queue with priorities?
Yes. Patients are ordered by triage category and then by arrival. The desk and the nurses see the same list as it changes.
Does it handle both walk-in and booked visits?
Yes. Booked patients join the queue at their time and walk-ins join as they arrive, with the complaint noted at the desk, whether a sprained wrist or a sore throat.
How are X-ray and lab results tracked?
Each order sits on the visit as pending until a result is attached. The clinician is told when a radiograph or swab result arrives, and open orders appear on one list.
Can we bill employers for occupational visits?
Yes. Visits tied to an employer account are billed to the employer, with the worker’s name, the injury or drug screen, the service and the date listed on the statement.
Can it print discharge instructions?
Yes. Aftercare sheets for common conditions such as sprains, burns and head injuries can be edited by your medical lead, and a copy is saved on the visit.
Can we import our existing patient list?
Yes. Patient lists and open balances come in from your current software or sheets. A front desk lead reads through a sample before the first live shift.
Who owns the visit records?
The centre does. The proposal states how visit records can be exported, before any work begins.
How is the price decided?
By the number of sites, users and integrations. You see a demonstration first. The proposal that follows gives a figure for your centre.
Is it worth it for one clinician and a nurse?
Possibly. A queue, a record and billing in one place help even a small team. A very quiet centre may manage with simpler tools.
Wondering what it costs? Six questions give you a written scope and the buckets any quote should separate.
Businesses that use this.
See Urgent Care Centre Management Software with your own data.
Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.
- No obligation
- A reply within one business day
- Your details stay private
Start with your requirements
Seven short steps that tell us what you need. An engineer reads them before getting in touch.
Share your requirements