Move walk-in patients from check-in to treatment, billing and discharge without lost paper.

An urgent care centre does not work by appointment. People arrive with a sprain, a fever, a cut or a child with an earache, and expect to be seen the same day. The centre has to sort who is most unwell, keep the queue moving and write a record for every visit. Staffing changes by the hour.

Most centres run a paper sign-in sheet, a registration form, a billing system and a folder of discharge notes. Waiting times are guessed. The urgent care product follows the patient from the door to the discharge paper.

The front desk registers each arrival, checks identity and insurance or payment method, and adds the patient to the queue. A nurse takes vital signs and records the reason for the visit, then assigns a priority. Patients with serious signs are moved ahead and may be sent on to a hospital.

A clinician sees the patient in a room, examines, orders an X-ray or a lab test where needed, and treats on the spot. That may be a dressing, a splint, an injection or a prescription. Results come back within the visit or by call later. Discharge instructions are printed or sent.

Occupational health employers send staff for injury checks, and some patients return for a dressing change or a review. Supplies such as splints, vaccines and sutures run through the day. Managers check waiting time by hour, rooms in use and visits not yet billed.