Leak Complaint and Enquiry Log for Waterproofing Contractors
Every call about a leaking terrace, a damp bathroom wall or a seeping basement is logged in one list. Each entry carries the address, the type of leak and the supervisor sent to inspect it.
What an enquiry records
A waterproofing enquiry rarely arrives in one tidy form. It may be a homeowner on the phone, a builder asking for a tender rate or an apartment association writing about a roof.
From enquiry to inspection visit
Once an enquiry is logged, the office books an inspection and assigns a supervisor. The client is told the day by WhatsApp or SMS. The visit appears on the supervisor’s list for that day. Notes taken on site go into the inspection record, which is the next step in the job.
Follow-up on quiet enquiries
Some enquiries are inspected and then go silent. The list shows enquiries with no quotation sent and quotations with no reply, so the estimator knows whom to call.
What the client decides
- Which enquiry sources are listed
- Whether an inspection is free or charged
- Which areas and pin codes the firm serves
- How soon a complaint under warranty must be visited
- Who may reassign an inspection
Frequently asked questions
Can a builder’s tender request be logged here?
Yes. It is stored with the project name and the blocks to be treated, and it moves on to inspection and quotation like any other enquiry.
Does the log connect a complaint to the earlier job?
Yes. A complaint is linked to the treated area, so the supervisor and the office can see the system used and the handover date.
Can clients send enquiries on WhatsApp?
The office can enter a WhatsApp enquiry by hand. A direct link from a WhatsApp business number is confirmed during scoping.
Who sees every enquiry?
Owners and estimators see all of them. Supervisors see the visits assigned to them.
Tell us what you need.
Send a short brief and one of our engineers will come back to you within one business day.
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- A reply within one business day
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