Kitchen Handover, Snag List and Warranty
Handover is a record, not a conversation on a chat group. Snags are listed, closed one by one, and the warranty details for the kitchen stay on file.
The snag list at handover
The supervisor walks the kitchen with the client and writes what they point at.
Warranty held with the kitchen
Hardware brand, model and the fitting date are kept per unit, along with the board grade and the laminate or acrylic code behind each shutter. A client who returns after two years with a failed hinge is matched to the exact fitting. No carton has to be opened. Where the brand runs a warranty, the claim and the reply are logged. What a brand accepts is between you and that brand.
After the kitchen is handed over
What handover does not settle
- It does not decide who pays for a snag caused by civil work
- Warranty terms on hardware and boards belong to their makers
- How long you attend free service calls is your policy
- Replacement material is bought through the purchase module
Frequently asked questions
Can snags be added after the client has moved in?
Yes. A complaint weeks later joins the same project as a service visit, with the unit and fitting already on record.
Is the laminate code kept for a replacement shutter?
Yes. Brand, code and shade stay on the unit, so a matching shutter can be ordered years afterwards.
Does it chase the hardware brand for a claim?
No. It records the claim you raised and the reply you received, and the brand decides the outcome.
Can handover be signed on site?
A signature or a message confirmation can be taken and attached. Open snags stay listed after signing.
Tell us what you need.
Send a short brief and one of our engineers will come back to you within one business day.
- No obligation
- A reply within one business day
- Your details stay private