Scheduling and Dispatch for Pest Control Technicians
Scheduling and dispatch lays out the day’s visits, groups them by area and assigns each technician a run. A change, such as an urgent call, reaches his phone as soon as the desk makes it.
How the day is laid out
Urgent calls during the day
A hotel calls about rats in a back store. It wants somebody the same day. Coordinators find the nearest technician with room in his run and add the job, and his phone shows it. The customer whose slot moved receives a message from the office.
What the desk watches
- Jobs assigned against jobs closed, by technician, at any hour
- Visits due today that nobody has picked up
- Technicians with room left in the afternoon
- Jobs pushed to tomorrow, and who agreed that with the customer
Limits of the grouping
Grouping follows your own service areas, defined the way your supervisor thinks about the city. The module has no live traffic and gives no arrival-time promise. Staff and technician still judge the road on the day.
Frequently asked questions
Does it plan the route automatically?
Partly. It groups the day’s jobs by area and orders them for each technician as a first draft. Moving two jobs takes a minute, and the draft removes the worst of the cross-city runs.
What happens when a technician calls in sick at eight?
His run is reassigned from one screen, and each job appears on the phone of whoever takes it. Customers whose slots moved get a message from the office.
Can two technicians work one large site together?
Yes. A godown fumigation or a large hotel can carry more than one technician, and the visit closes once with both names on it.
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