Repair and Service Calls for Signage Companies
A repair call is logged against the sign that was installed. The board’s history then shows the original job, each visit, the parts used and whether the call was charged.
What a call records
Periodic maintenance visits
Some clients pay for regular visits to clean and check lit boards. Such visits are listed with their dates, so a board due for a check shows on the schedule. Billing for them uses the same invoice screen.
Who works with it
- Front-office staff take the call and open the board’s record
- Crews see the fault, the address and the parts to carry
- Owners see which boards keep coming back for repair
- Estimators see repeat faults before quoting a similar lit board
What the repair record does not do
It does not diagnose faults or promise a response time. How soon a crew attends, and what is covered free, are set by the owner and told to the client directly. Warranty wording stays in your quotation terms.
Frequently asked questions
Can a call be raised for a board another company installed?
Yes. A new record is created for the sign without an original job, and the visit is billed as a normal service call.
Can photos of the fault be attached?
Yes. The client or the crew can add photos to the call, and they stay with the board’s history.
How are periodic visits scheduled?
Each is listed with a due date on the board’s record, and the office books the crew when the date nears.
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