Physiotherapy Software Connections to WhatsApp, SMS and UPI
The physiotherapy software links with the messaging apps and payment options a clinic desk handles daily. Some links belong to the base set-up. Others are scoped and quoted for the clinic.
Messaging
Reminders, exercise sheets and discharge notes travel by message. Each channel is its own account.
Payments and accounts
Patients pay at the desk with notes, a UPI scan or a card. The bill carries a record of every UPI or card payment. Which gateway or machine the clinic uses, and how settlements are matched to bills, is confirmed during scoping. Tally export is quoted separately.
Devices
A clinic that has a biometric attendance device can feed its punches into the therapist visit log, so attendance sits next to sessions at month end. The make of device and how it connects is confirmed during scoping. Without a device, attendance is marked by hand.
What depends on the other system
- WhatsApp message limits and approval of message templates sit with the provider, not with the clinic or with us.
- SMS delivery depends on the operator and the provider’s own rules.
- Gateway charges and settlement times are set by the payment provider.
- A Tally link depends on how the clinic’s books are kept.
Frequently asked questions
Does the clinic need its own WhatsApp business account?
Yes, for sending from the clinic’s number. We help set it up, but the account and its charges belong to the clinic.
Is every connection part of the base system?
No. Messaging and billing are standard. A Tally export and device links are priced once the clinic asks for them.
Can a payment be matched to a bill automatically?
For UPI and card, where the provider allows it. How matching works depends on the gateway or machine, and it is confirmed during scoping.
What happens if a message service is down?
Reminders wait, or fail with a note on the record. The desk can still call. Downtime at a provider sits outside our control.
Tell us what you need.
Send a short brief and one of our engineers will come back to you within one business day.
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