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Enquiries and Trial Classes for Yoga Studios

Every enquiry to a yoga studio is logged with its source, the batch the person wants and the trial class booked. The desk can then see who joined, who did not and whom to call.

From enquiry to trial

Logging the enquiry

A call, a WhatsApp message, a website form or a walk-in becomes one entry with the name, the number, the source and the style of class the person asked about.

Booking the trial

Reception offers a batch that suits her timing and books the trial against it. The teacher sees a new name on the class list, flagged as a trial student.

Recording the outcome

After the class, a note records whether she joined, wants to think it over or did not turn up. The note stays on the enquiry.

Follow-up

Enquiries that have not joined are listed with the date of the last contact. Someone at the desk calls or sends a WhatsApp message to each one, and the outcome is written back on the entry.

Sources of enquiry

Studios hear from people through Instagram, word of mouth, a board outside and a Google listing. Recording the source on each enquiry shows which of these brings people who actually join. Effort can then go where it pays.

When a trial becomes a student

Joining converts the enquiry into a student record with no retyping. The trial class is kept in the history. The plan she buys is entered at the same desk visit, and attendance from her next class onward counts against it.

What the studio decides

  • Whether the trial class is free or priced
  • How many trials one person may take
  • How soon after a trial the desk follows up
  • Which message wording is used for follow-ups
  • Who on the team owns each enquiry
FAQ

Frequently asked questions

Can enquiries from our website come in automatically?

Yes, where the studio has a website form. How that form connects is confirmed during scoping, and the desk can always add an enquiry by hand.

Is a trial student counted in the class size?

Yes. A trial takes a place like any other booking, so the hall capacity is not exceeded by people who are new.

Can we see how many trials became members?

Yes. The enquiry report shows enquiries, trials taken and joiners, so the studio reads its own conversion without a spreadsheet.

Will it message people who did not join?

Only if the studio chooses to. Messages go out over WhatsApp, as an SMS or by email, and the owner decides the wording and how often.

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