Hold every departure, seat chart, crew duty and coach document in one record.

An operator sells a seat on a departure that leaves one terminal at dusk and reaches another city by morning. Tickets come from counters, agents and online sellers, and the seat chart must agree across all of them before the coach pulls out. Mistakes show at the boarding point. One coach carries one driver pair, one conductor, a luggage hold and a manifest of named passengers, and that bundle is the unit of work.

Behind that sits a workshop. The booking side rarely sees it. Each coach has a registration, route permit, fitness certificate, insurance term, tyres with their own wear, brake liners and a service interval measured in kilometres. Each runs on its own calendar, and a lapse in any one of them, even a lapsed insurance term, can ground the coach before a single seat is sold. When these live in a register and a notebook, a coach is found unfit at the terminal gate with passengers already queued.

The booking office opens the chart for each departure, blocks window seats for agents, holds rows for the counter and sets the fare slab per stop. Boarding points are listed along the route, and a passenger who boards at a middle stop is counted against that stop. Agents settle their sales and commission each evening, while counter staff cancel and refund seats under the operator’s own rule, which may change with the hours left before departure. Fridays fill first.

Before departure the depot assigns a coach, a driver pair and a conductor, then checks each person’s rest hours against the week’s earlier runs. The permit date of the coach is checked too. Aboard, the manifest rides with the conductor, who collects cash from walk-on passengers, tears off luggage slips for the hold and ticks each boarding point as it passes. Diesel is filled at the depot or on the road, tolls are paid at each plaza, and the conductor writes every amount on a trip sheet that finance later retypes. The coach turns round. The workshop picks up any defect the crew reported, such as a slipping clutch or a soft tyre, and the next departure waits on that job card.