Tie every subscriber line to its plan, router, fault history and invoice.
An internet service provider sells a connection, then has to prove it works. Plans, installation visits, routers, fault tickets and invoices usually sit in four separate places, so sales, installers, support and accounts each hold their own version of one line. Here, one record serves all four.
A subscriber buys a speed tier, a router and a start date. Behind that purchase sit a survey, an installation visit, an account in the authentication system and a monthly invoice, each handled by a different team.
Subscriber, plan and fault tracking for providers starts from the line. Every router serial, ticket and credit note hangs off one account, so the desk answering a call sees what the installer and accounts saw. Share your requirements first.
Sales takes an enquiry from a home, a shop or a small office and checks whether a node, a tower or a street cabinet can serve the address. Plan, joining fee and router option are agreed. A survey slot is booked. Installers fix the drop cable, configure the router and note signal readings, then the account is switched on in the authentication server and the first invoice cycle begins.
Support answers calls about slow speeds, dropped links and bills. Field staff replace routers and re-splice drops. The network team posts one outage notice per node. Accounts chases expired prepaid balances and failed card payments, and applies credits when an outage runs long, working from a sheet that support and field staff never see.
What goes wrong for internet service providers without a proper system.
What we would build for internet service providers.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
A requirements checklist for internet service providers.
What to cover, which reports to ask for and what to put to every vendor, ready to print or save as a PDF.
A product already built for internet service providers.
It is adapted to how your business works before it goes live, and anything your trade needs that it lacks is added then.
Internet Service Provider Management Software
Subscriber plans, coverage checks, installation jobs, router register, fault tickets, outage notices, prepaid and monthly billing for internet providers.
The business modules internet service providers use most.
Each one is also available on its own, or inside a system built for you.
The services behind it.
Business Process Automation
Approvals, reminders, follow-ups and reports that run on their own instead of on someone remembering.
Learn moreAPI and System Integration
Accounting software, WhatsApp, payment gateways, tax portals and your own apps sharing one set of numbers.
Learn moreData Engineering and Business Intelligence
Dashboards that answer the owner’s Monday questions without anyone building an Excel sheet first.
Learn moreWhatsApp Business API and Chatbots
WhatsApp Business API work covers number onboarding, template approval, opt-in records and a chatbot with human handover, all set up under the client’s own Meta account. It connects WhatsApp to a CRM, billing or booking system, so every message is sent from an existing record and every reply is written back. It suits businesses that already take orders, payments or bookings in chat.
Learn moreHow the work runs from Bengaluru for your city.
- 1
The audit, by call
A screen-share and a look at the sheets, accounting reports and WhatsApp groups your team uses. No travel needed.
- 2
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 3
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 4
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 5
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
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PG management software where allocation, rates and invoices are derived from bed-level occupancy and not maintained in parallel spreadsheets.
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Registration, fee collection, routing and finance write to the same records, closing the gap between journeys run and fees collected.
Read the case studyQuestions internet service providers ask before they call.
Does the software replace our authentication and bandwidth server?
No. Your RADIUS or similar server, the one that logs subscribers in, keeps controlling sessions. This system holds the subscriber, plan and payment status, and whether a suspension is pushed to the access server is agreed and reviewed during implementation.
Can one outage notice reach every affected subscriber?
Yes. Faults reported behind one failed node or cabinet are merged into a single outage, and subscribers get one notice by SMS, email or messaging app. A restored link closes the whole group.
We sell through local resellers. Is that covered?
Yes. A reseller sees only the subscribers it signed. It tops up a wallet, then sells plans from that balance and receives a commission statement.
Do we need this, or will a spreadsheet do?
A few hundred lines on one tower can live on a sheet. Several nodes, a van team and prepaid plans make that sheet unreliable, because three people edit it on the same afternoon. Share your plan list and we set it up on your own data.
What happens after I share my requirements?
An engineer reads what you send and replies within one business day. We then look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough. You get a short written summary ordered by priority, with no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. That first review settles the scope, and the cost goes into a written proposal before any work starts.
Related industries.
Part of a wider group.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- A reply within one business day
- Your details stay private
Start with your requirements
Seven short steps that tell us what you need. An engineer reads them before getting in touch.
Share your requirements