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GullySystem
Security · Software for cCTV and security system installers

Keep each site’s devices, visits and service calls on record.

CCTV and security system installers survey, quote and fit cameras and recorders, then live on annual maintenance contracts (AMCs) and service calls. The software turns survey notes into a priced quotation, holds the serial and channel of every device fitted, and runs AMC visits, complaint calls and warranty claims.

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At a glance

The installation is the simpler part, because renewal depends on the following year, when a camera goes blank or the recorder stops writing to its disk. Trust is won in year two.

Every site you have wired needs a record of what is fitted and where it sits, from the bay camera to the switch in the riser cupboard. Dispatch is the other half.

How the work runs today

A shop, an apartment association or a factory asks for CCTV, and your engineer walks the site, marking camera positions, mounting heights and cable runs. Recording days per camera set the disk size. A quotation follows as a bill of material: cameras, recorder channels, hard disk capacity, Cat6 cabling, PoE switches and labour, priced from the survey notes.

Jobs run a day or a week. Many jobs add a video door phone, an access control reader, an alarm panel or a biometric attendance unit, each with its own serial. Cable drums, connectors and mounts go out from the store in the van, and whatever is left over should come back.

Apartments and offices sign AMCs with quarterly checks, and complaints arrive by phone when a camera goes offline, a lens fogs or a disk fails. A warranty replacement needs the serial and purchase date. The distributor wants both.

Where it breaks

What goes wrong for cCTV and security system installers without a proper system.

Site details leave with the technician

Once a technician moves on, nobody else remembers where the cameras, recorder and cabling sit at his sites, so the next visit begins with a ladder and a guess. Knowledge walks out the door.

Serials are not on file when a device fails

The distributor wants the serial and purchase date for a replacement, but the bill is lost, so the claim lapses and a new unit is bought. Margin pays for the unit.

AMC visits depend on memory

Quarterly checks slip by a month or two, and the customer may learn that recording stopped weeks earlier, which puts the renewal in doubt. Memory is the scheduler.

Material issued to a site is not counted back

A cable drum and a box of connectors go out in the van, nothing says what the job consumed, and the store count drifts all year. Stock shrinks without a name on it.

Quotations are slow to build

Survey notes are on paper, and each quotation is rebuilt from scratch in Excel with prices copied from the last distributor list. Slow quotes lose the job.

What the software does

What we would build for cCTV and security system installers.

Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.

Site survey to quotation

Capture camera positions, mounting heights, cable runs, lens choice and recording days at the survey, and price a bill of material from them. Every revision is kept.

Device register per site

Record every camera, recorder, hard disk and switch with its make, model, serial, the channel it sits on, the area it covers and its warranty date. Nothing lives in a technician’s head.

Installation job cards

Open a job per site with the team assigned, days worked, devices fitted, cable metres consumed and commissioning steps such as focus and time sync ticked off. Handover is a checklist.

AMC schedule and checklists

Plan visits per contract, with a due list of lens cleaning, focus checks, hard disk health and recording playback tests for each site. Slipped visits turn red.

Complaint calls

Each complaint call is logged against its site and handed to a technician, then closed with the fault found and the part replaced. Repeat faults show by site.

Material issue and van stock

Issue cable drums, connectors, BNC and RJ45 ends and mounts to a job, count back what returns, and hold each van’s running stock. The store count holds.

Warranty claims and AMC billing

Raise a warranty claim on the distributor against the serial on file, and invoice devices, material and labour with the advance adjusted. An export to your bookkeeping tool is priced separately.

Before you talk to a supplier

A requirements checklist for cCTV and security system installers.

What to cover, which reports to ask for and what to put to every vendor, ready to print or save as a PDF.

Open the checklist
Ready product

A product already built for cCTV and security system installers.

It is adapted to how your business works before it goes live, and anything your trade needs that it lacks is added then.

CCTV and Security System Installer Software

Site surveys, quotations, camera and recorder serial records, installation job cards, AMC visit schedules, complaint calls and tax billing for CCTV installers.

See the product
More products

Other products in the same sector as cCTV and security system installers.

Solutions inside

The business modules cCTV and security system installers use most.

Each one is also available on its own, or inside a system built for you.

All solutions by area

AI by department

Where AI can help cCTV and security system installers.

Each one reads records you already keep, and a person approves every decision.

Services

The services behind it.

ERP, CRM and Business Software Implementation

One record of stock, orders, customers and accounts, set up so your team opens it every day.

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Web and Mobile Application Development

Web and mobile apps for customers, field staff and dealers, built to work on ordinary phones.

Learn more

Cybersecurity and Application Security

Logins, roles, backups and data exposure checked, so a staff exit or a lost phone is not a crisis.

Learn more

IoT and Edge Computing

Machines, meters and sensors feeding the same system your office uses, even when the network drops.

Learn more

All our other services

Guides

Written for cCTV and security system installers.

Practical notes on running the business, not product marketing.

How to Set Up AMC Visits and Renewals for CCTV Customers

A practical way for CCTV and security installers to set up AMC contracts, visit due lists, checklists, complaint calls and renewal invoices for every site.

Learn more
How it works

How the work runs from Bengaluru for your city.

  1. 1

    The audit, by call

    A screen-share and a look at the sheets, accounting reports and WhatsApp groups your team uses. No travel needed.

  2. 2

    A written proposal

    Scope, what we build first and the cost, agreed in writing before anything starts.

  3. 3

    Build in short rounds

    Working screens shared every few weeks. Your team tests them from your own office.

  4. 4

    Go-live, in person when it helps

    For data migration and training we can come to your city. Travel is agreed in advance.

  5. 5

    Support online

    Fixes, changes and hosting handled remotely by the same team that built it.

Published case studies

The work we have published.

We only name clients whose work is published. None of them is in this trade; they show how the team works, not that it has built for this trade.

All case studies
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PG management software where allocation, rates and invoices are derived from bed-level occupancy and not maintained in parallel spreadsheets.

Read the case study School transport services

SAM Tours: school transport on a single ledger

Registration, fee collection, routing and finance write to the same records, closing the gap between journeys run and fees collected.

Read the case study Microfinance and Self Help Groups

Vikasa RDO: making SHG loan recovery auditable

Loan proposals, recoveries and commissions sit on one record, with a person attached to every state change, so a business handling a bank’s money can show where each rupee went.

Read the case study
Common questions

Questions cCTV and security system installers ask before they call.

Does it watch our cameras or hold the recording?

No. Footage stays on the customer’s own recorder and disk, and nothing here logs into an NVR, so an offline camera arrives as a complaint call, not an alert.

Can each camera’s serial sit against its channel?

Yes. Make, model, serial, channel and mounting position are held per site with the warranty date, and a replacement claim is then raised from the record. The bill hunt ends.

Do access control and video door phones fit here too?

Yes, for installers who fit them alongside cameras, since the site register is set up during implementation to hold readers, door phones, alarm panels and biometric units with their serials.

Would a generic field service app do?

A generic app handles tickets reasonably well, but it has no device register, no survey-to-quotation path and no warranty claim trail. Bring the last ten sites you fitted, and we test a few of them against the register, the quotation path and the claim trail.

Which factors move a quotation for a security installer?

The base comes from site count, engineers and office staff. Survey-to-quotation, the device register, job cards, AMC schedules and van stock are priced as separate modules. A billing package to connect adds scope. Existing AMC lists and serial sheets to import count as well.

What should an installer keep ready before the build?

Keep a survey sheet, a bill of material from a recent job, the AMC customer list, serial records from the field, and a warranty claim form. Name one engineer lead and one accounts person to check each screen.

Do we keep customer sites and serials if we leave?

Yes. Site details, device serials, AMC history and warranty claims are your records, and the code is yours. Plain-file copies are available at any time. Support afterwards comes from whoever built it. Hosting stays at GullySystem, or moves if you ask.

What happens after I share my requirements?

An engineer reads what you send and replies within one business day. We then look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough. You get a short written summary ordered by priority, with no obligation to hire us afterwards.

How much will the software cost?

We don’t publish a price, because it depends on what the system has to do. That first review settles the scope, and the cost goes into a written proposal before any work starts.

Related

Related industries.

Selling online

Also sell online?

The e-commerce pages cover the online side of this trade: storefronts, dealer ordering and the link to your stock.

Talk to us

Tell us how your business runs today.

A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.

What happens after you share your requirements

  1. A senior engineer reads your answers. Nobody phones first.
  2. Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
  3. If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
  4. No call is booked and nothing is paid until you have read the note. Your details stay with us.

Start with your requirements

Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.

Share your requirements