Every purifier, cartridge and visit, on one record.

Selling a unit takes one afternoon. Servicing it runs for years across hundreds of kitchens, each with hard borewell water or soft municipal supply, and each needing its own rhythm of pre-filter, carbon and membrane replacement. Miss one cycle. The taste complaint arrives first.

Servicing software starts from the installed unit, not from the sale invoice. Every visit adds a line to its history and every spare comes out of a named van. A customer’s record then runs from fitting day to the second annual renewal without a gap.

A customer reports low flow, a salty taste or a dripping tap through a call, a message or a web form. The office opens the unit, checks the plan and warranty, books a technician for that area, and sends the customer a visit window by text. Routine visits come from cycle dates. Complaints do not drive them. The technician loads the likely membrane and pre-filter, measures TDS at the tap, replaces what is due, and either collects the visit charge or notes the plan that covered it.

Some firms fit new units for builders and apartment blocks, while others only service brands sold elsewhere, and spares travel from the store shelf to the vans and back again. A franchise branch may run its own technicians, vans and spares counter under one brand name. Renewal calls go out before the plan lapses. Unpaid visit charges are chased like any other dues.