Carry a prescription from the eye test to the frame, the lens order and the collected pair.
Optical stores sell a medical record disguised as a fashion item. The optical product holds the prescription, the frame, the lens order and the fitting on one customer file. A pair is then never made from the wrong figures. A recall list brings wearers back.
An optical store sells two things that arrive separately. The frame sits in a display tray, while the lenses are ground to order from numbers written by the optometrist. Sphere, cylinder, axis, addition and pupil distance must all land on the right job. One slip ruins the pair. Nobody can wear it.
Most stores follow this on a job envelope and a lab order form. Remakes, frames waiting on a lens and contact lens reorders are tracked in memory. Recall for the next eye test depends on the same memory. It rarely happens.
The optometrist tests sight, writes the prescription and hands the customer to the dispenser. The dispenser helps choose a frame, takes pupil distance and fitting height, and recommends a lens type and coating. A job envelope is made up with the frame, the figures and the deposit taken, and it goes to the lab with an order sheet.
Lenses come back edged or uncut, depending on the lab. The workshop fits them to the frame, checks the power on the lensmeter and adjusts the pair to the face. Customers return for tightening, a lost nose pad or a remake. Some come just to ask. Wearers of contact lenses reorder by the box. The store keeps a trial pair for new fittings.
What goes wrong for optical stores without a proper system.
What we would build for optical stores.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
A requirements checklist for optical stores.
What to cover, which reports to ask for and what to put to every vendor, ready to print or save as a PDF.
A product already built for optical stores.
It is adapted to how your business works before it goes live, and anything your trade needs that it lacks is added then.
Optical Store Management Software
Prescriptions, frame stock by model and colour, lens orders to the lab, fitting, contact lens reorders, remakes and eye test recalls for optical stores.
The business modules optical stores use most.
Each one is also available on its own, or inside a system built for you.
The services behind it.
ERP, CRM and Business Software Implementation
One record of stock, orders, customers and accounts, set up so your team opens it every day.
Learn moreBusiness Process Automation
Approvals, reminders, follow-ups and reports that run on their own instead of on someone remembering.
Learn moreData Migration and Moving Off Spreadsheets
Data migration and spreadsheet replacement covers auditing existing files, cleaning and deduplicating records, loading them into a new system and reconciling the loaded result against known totals. Both systems then run side by side before cutover. Originals stay untouched.
Learn moreWhatsApp Business API and Chatbots
WhatsApp Business API work covers number onboarding, template approval, opt-in records and a chatbot with human handover, all set up under the client’s own Meta account. It connects WhatsApp to a CRM, billing or booking system, so every message is sent from an existing record and every reply is written back. It suits businesses that already take orders, payments or bookings in chat.
Learn moreHow the work runs from Bengaluru for your city.
- 1
The audit, by call
A screen-share and a look at the sheets, accounting reports and WhatsApp groups your team uses. No travel needed.
- 2
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 3
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 4
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 5
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
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Read the case studyQuestions optical stores ask before they call.
Does it replace the optometrist’s test-room software?
Not necessarily. Many stores keep the test-room equipment as it is and enter the final prescription here. Whether the figures are entered or imported from a file is reviewed during implementation.
Can it send a lens order straight to our lab?
Orders print or export in the layout your lab accepts. A direct link to a lab’s own ordering portal is a separate integration, quoted after we see what that lab offers.
We sell both glasses and contact lenses. Does one record cover both?
Yes. A customer file carries spectacle jobs and contact lens fittings side by side, each with its own figures and its own recall date.
How do we move our existing customer cards across?
Customer names, phone numbers and the latest prescription are brought in from cards, a register or a spreadsheet. Before go-live your dispenser opens a handful of imported cards to compare them with the paper originals. Rules for the import are put in writing first.
What happens after I share my requirements?
An engineer reads what you send and replies within one business day. We then look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough. You get a short written summary ordered by priority, with no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. That first review settles the scope, and the cost goes into a written proposal before any work starts.
Part of a wider group.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- A reply within one business day
- Your details stay private
Start with your requirements
Seven short steps that tell us what you need. An engineer reads them before getting in touch.
Share your requirements