Bill metered usage, track tenants and credit missed uptime from one customer record.
A cloud or hosting provider sells virtual machines, storage, backup and managed plans, and the usage figures live in one panel while invoices are made in another. The software we would build holds each customer, plan, resource and usage reading together. It prices metered use and fixed plans into one invoice, logs tickets against the customer’s service, and keeps outage credits visible before the renewal call.
A hosting or cloud business sells many small things to one customer: virtual servers, disk, bandwidth, backup, a firewall, a licence, and a support plan. Each is counted differently, and the invoice has to add them up.
Control panels and billing tools handle part of this. What they rarely hold is the customer’s whole account in one place, so a custom layer is built around the panels you already run.
A customer signs up for a plan, and the team provisions a server, opens the ports, adds backup and sends the login. The details go into a sheet or a ticket, and later nobody can say which plan a particular server was sold under.
At month end, usage is exported from the panel or the hypervisor, rates are applied by hand, and invoices go out from the accounts package. Credits for an outage are agreed on a call and applied to the next bill, if someone remembers.
Support tickets arrive by email, phone and chat. Renewals of annual plans, licences and domains come due on different dates, and an unpaid account is suspended by whoever notices first.
What goes wrong for cloud service providers without a proper system.
What we would build for cloud service providers.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
The business modules cloud service providers use most.
Each one is also available on its own, or inside a system built for you.
The services behind it.
ERP, CRM and Business Software Implementation
One record of stock, orders, customers and accounts, set up so your team opens it every day.
Learn moreBusiness Process Automation
Approvals, reminders, follow-ups and reports that run on their own instead of on someone remembering.
Learn moreAPI and System Integration
Tally, WhatsApp, payment gateways, GST portals and your own apps sharing one set of numbers.
Learn moreBusiness Intelligence and Reporting Tools
Business intelligence and reporting work connects Tally, CRM, ERP and spreadsheet data in Power BI, Metabase or Looker Studio. It covers agreed metric definitions, dashboards for specific roles, scheduled report delivery and a documented model. Your own team can extend it.
Learn moreWritten for cloud service providers.
Practical notes on running the business, not product marketing.
How the work runs from Bengaluru for your city.
- 1
The audit, by call
A screen-share and a look at the sheets, Tally reports and WhatsApp groups your team uses. No travel needed.
- 2
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 3
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 4
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 5
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
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Read the case studyQuestions cloud service providers ask before they call.
Does this replace our control panel or hypervisor?
No. Provisioning stays where it is. The system we build reads usage from your platform and holds the customer, plan, invoice and ticket records around it.
Can it bill from live usage?
It can bill from readings imported on a schedule, such as daily. A live per-minute meter depends on what your platform exposes, so it is quoted as its own piece of work.
Will invoices go into Tally?
Not directly. A file export for your accountant can be added at set-up, as separate priced work.
Can customers see their own usage?
Yes, through a login that shows their plan, usage so far, invoices and tickets. What appears there is set with you before it goes live.
What happens in the free technology audit?
We look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough to start. You get a report ordered by priority, and there is no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. The audit settles the scope, and the cost goes into a written proposal before any work starts.
Part of a wider group.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- A reply within one business day
- Your details stay private