See every subscription, renewal, failed payment and support request in one customer record.
A SaaS company sells by subscription, and the facts about one customer sit in the payment gateway, the support inbox, the product database and a founder’s spreadsheet. The back-office software we would build keeps plan, seats, renewal date, payments, tickets and usage on a single account record. It also reports monthly recurring revenue and churn from that record, so the numbers match.
Your product ships code, and the business runs on accounts. Each customer is on a plan, has a renewal date, pays through a gateway and writes to support, and those facts live in different tools.
A back office around your own plans and billing rules gives the founder one customer list. It does not replace the product or the payment gateway; it joins them to the records the team actually works from.
A visitor signs up for a trial, uses the product for some days, and either talks to sales or pays by card or UPI mandate. Plans have seat counts, add-ons and annual or monthly cycles. Upgrades and downgrades happen mid-cycle, and the invoice has to reflect them.
Payments fail for ordinary reasons: expired cards, mandate limits, a bank that declines. Support receives a mix of how-to questions, bug reports and feature requests on email and chat. Engineers triage from a board, and customer success tries to guess who may cancel.
Each month the founder asks for recurring revenue and churn, and finance builds the answer from exports and a customer sheet.
What goes wrong for saaS companies without a proper system.
What we would build for saaS companies.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
The business modules saaS companies use most.
Each one is also available on its own, or inside a system built for you.
The services behind it.
SaaS Product Development
Turning a system that works for one business into a product other businesses can subscribe to.
Learn moreAPI and System Integration
Tally, WhatsApp, payment gateways, GST portals and your own apps sharing one set of numbers.
Learn moreDevOps & Automation Services
Updates that go live without downtime, and a way back if something breaks.
Learn moreCloud Cost Optimisation
Cloud cost optimisation covers the review of an AWS, Azure or Google Cloud bill line by line. Resources are tagged to services and owners, usage is measured, and changes cover right-sizing, reserved capacity, storage tiers and unused resources. Performance is recorded before and after each change.
Learn moreBusiness Intelligence and Reporting Tools
Business intelligence and reporting work connects Tally, CRM, ERP and spreadsheet data in Power BI, Metabase or Looker Studio. It covers agreed metric definitions, dashboards for specific roles, scheduled report delivery and a documented model. Your own team can extend it.
Learn moreWritten for saaS companies.
Practical notes on running the business, not product marketing.
How the work runs from Bengaluru for your city.
- 1
The audit, by call
A screen-share and a look at the sheets, Tally reports and WhatsApp groups your team uses. No travel needed.
- 2
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 3
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 4
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 5
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
PetSeva: matching owners to the right vet, at any hour
A two-sided veterinary platform where vets are searchable by specialisation and bookable outside clinic hours. It now carries more than 2,000 veterinary doctors.
Read the case study Paying guest accommodationSAM Atithi Pavathi: bed-level occupancy as the source of truth
PG management software where allocation, rates and invoices are derived from bed-level occupancy and not maintained in parallel spreadsheets.
Read the case study School transport servicesSAM Tours: school transport on a single ledger
Registration, fee collection, routing and finance write to the same records, closing the gap between journeys run and fees collected.
Read the case studyQuestions saaS companies ask before they call.
Does it replace Razorpay, Stripe or our billing tool?
No. The gateway still collects the money. The back office reads payments and subscription events from it, using the gateway’s API, so the account record shows what was paid and what failed.
Can it show monthly recurring revenue?
Yes, from the subscription register, split by plan and by new, expansion and cancelled accounts. The rules for counting annual plans and discounts are agreed with you when it is set up.
Will it also build our SaaS product?
Not on its own. This back office is separate from your product. If you want help with the product itself, that falls under our SaaS product development service, scoped separately.
Can it send invoices into Tally?
Tally is not connected directly. A file of invoices for your accountant is possible as separate, priced work, and you can decide the ledger names with the accountant first.
What happens in the free technology audit?
We look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough to start. You get a report ordered by priority, and there is no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. The audit settles the scope, and the cost goes into a written proposal before any work starts.
Part of a wider group.
Also sell online?
The e-commerce pages cover the online side of this trade: storefronts, dealer ordering and the link to your stock.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- A reply within one business day
- Your details stay private