Follow each enterprise deal from RFP to go-live, and every customer’s licence and support.
An enterprise software company sells slowly and supports for years. A deal passes through RFP, pilot and negotiation, then each customer runs its own version with its own changes and an annual support contract. The software we would build tracks the opportunity, the deployment, the licence and the SLA ticket on one customer record. Renewals and version differences stop depending on the account manager’s memory.
A single customer may take months to buy and then stay for a decade. The money is in the licence, the implementation and the yearly support, and each of the three is tracked somewhere different.
A customer register built around your own contract terms is the base. It joins the sales pipeline to deployments and support, so the person answering a call knows what the customer bought and which version it runs.
Sales answers an RFP, runs a proof of concept, and negotiates a licence with a statement of work for implementation. A project team then configures and customises the product at the customer’s site or on its cloud. Every customer ends up on a slightly different build.
After go-live, the customer logs issues under an SLA with severity levels, and support has to answer inside the committed response times. Patches and releases reach customers at different dates, and some customers are many versions behind. Annual support and licence renewals arrive on dates that sit in different people’s calendars.
Resellers and system integrators bring in some deals, and their margin and the end customer both have to be tracked.
What goes wrong for enterprise software companies without a proper system.
What we would build for enterprise software companies.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
The business modules enterprise software companies use most.
Each one is also available on its own, or inside a system built for you.
The services behind it.
ERP, CRM and Business Software Implementation
One record of stock, orders, customers and accounts, set up so your team opens it every day.
Learn moreBusiness Process Automation
Approvals, reminders, follow-ups and reports that run on their own instead of on someone remembering.
Learn moreAPI and System Integration
Tally, WhatsApp, payment gateways, GST portals and your own apps sharing one set of numbers.
Learn moreQA and Software Testing
Testing on the phones, browsers and patchy networks your customers and staff actually use.
Learn moreSoftware Maintenance, Support and Rescue
Taking over the system your last vendor stopped answering for: fixing it, documenting it and keeping it running.
Learn moreWritten for enterprise software companies.
Practical notes on running the business, not product marketing.
How the work runs from Bengaluru for your city.
- 1
The audit, by call
A screen-share and a look at the sheets, Tally reports and WhatsApp groups your team uses. No travel needed.
- 2
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 3
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 4
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 5
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
PetSeva: matching owners to the right vet, at any hour
A two-sided veterinary platform where vets are searchable by specialisation and bookable outside clinic hours. It now carries more than 2,000 veterinary doctors.
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PG management software where allocation, rates and invoices are derived from bed-level occupancy and not maintained in parallel spreadsheets.
Read the case study School transport servicesSAM Tours: school transport on a single ledger
Registration, fee collection, routing and finance write to the same records, closing the gap between journeys run and fees collected.
Read the case studyQuestions enterprise software companies ask before they call.
Can it replace our CRM and ticketing tools?
Sometimes, but not by default. Many companies keep their CRM or helpdesk and connect it. The register of deployments, contracts and versions is the part that usually has no home.
Does it deploy or patch customer installations?
No. It records what each customer runs and which patch they hold. Releases and deployments stay in your build and release tooling.
Can it store the signed contract?
Yes. The signed licence, statement of work and amendments are attached to the customer record. Whether a clause binds anyone is for your lawyer to say.
How long before it is in daily use?
It depends on how many customers, deployments and contracts are loaded and on how many tools are connected. A short discovery comes first, and the proposal then lists what is included.
What happens in the free technology audit?
We look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough to start. You get a report ordered by priority, and there is no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. The audit settles the scope, and the cost goes into a written proposal before any work starts.
Part of a wider group.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- A reply within one business day
- Your details stay private