Run membership, dining, courts and events from one member record.

Members join a club for a mix of dining, sport, children’s activities and social events. Each of those areas has its own staff and its own charges, from the sommelier to the tennis coach. The member sees one club and expects one statement. Members expect that.

Country club software puts the member at the centre. Dues, locker fees, food and drink, court and tee bookings, lessons and guest passes all post to one account. The office no longer adds up three separate tabs before it prints a statement. One account follows. A planning session follows one family from application to the monthly statement.

The membership office handles applications, committee approvals, debenture transfers and resignations. Front desk staff book courts, rooms and tee times for members who ring or walk in, and they check guest passes at the door. The kitchen and bar post charges to member numbers from the point of sale. Coaches run squash, tennis and pickleball lessons for adults and juniors, and they record who attended so that the parent or the member can be billed. Nothing is quiet before noon.

Events staff plan weddings, galas, brunches and tournaments, and hold deposits for each date, whether the venue is a marquee or the banquet hall. At month end the finance team issues statements, chases overdue dues and applies house rules to accounts that stay unpaid. The committee asks for a count of active members, a list of resignations, the locker waiting list and a view of food and beverage cost. Those figures are rarely in one place. That slows every meeting.