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GullySystem
Construction · Software for elevator companies

Record every lift by building and dispatch the right technician to each call.

An elevator company installs a lift and then services it for decades: monthly preventive maintenance, licence renewals and entrapment calls at night. The software records every lift by building, make, load and contract type, plans monthly visits by technician and route, and logs breakdown calls with the time received. Annual maintenance contract (AMC) renewal dates appear ahead of time, and licence dates can be added at set-up.

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At a glance

An installed lift is a contract that runs for decades. Monthly maintenance, licence renewal and a night call from a watchman are where a lift company’s service is judged.

Service comes before projects in this software, since service is what rings at night, and the rest of the system is built around it. Day one loads the maintenance contract list along with a month of breakdown call records, which lets each night call be traced to the technician who attended.

How the work runs today

A builder asks for a lift. You survey the shaft, pit and overhead, recommend a traction or hydraulic machine with its capacity and speed, and quote for machine, controller, doors, cabin and erection. Parts arrive from suppliers, an erection team works the site for weeks, and the lift is tested and inspected before the licence is issued.

The AMC then begins: monthly preventive maintenance, breakdown calls and entrapment rescues at any hour, and none of them waits for office hours. Full contracts include parts, while semi-comprehensive and other contracts bill them separately. Associations call about noise, door faults and licence renewal, and technicians report to a supervisor who keeps a register.

Where it breaks

What goes wrong for elevator companies without a proper system.

Night calls reach the wrong technician

The office phone rings through to a technician who does not cover that area, and the people in the lift wait. The time of the call is not written down.

Monthly visits cannot be proven

The association says nobody came, and the only proof is a paper slip in a technician’s bag. The office cannot answer.

Parts on non-comprehensive AMCs go unbilled

A door motor is replaced and never charged, because nobody checked the building’s contract type. The cost is absorbed.

Licence renewals are missed

The inspection date passes, the lift licence lapses, and the association finds out first. Renewal dates sat in a diary.

What the software does

What we would build for elevator companies.

Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.

Lift register

Record each lift by building, make, load, floors served, controller, installation date, licence number and contract type, so any call traces to a machine.

Preventive maintenance schedule

Plan monthly visits by technician and route, with a checklist closed by the technician’s signature.

Breakdown and entrapment desk

Record the caller, the lift and the time received, dispatch a technician, then close the call with the fault found and parts fitted.

Parts, van stock and chargeable work

Record parts issued from the store or a technician’s van on each call, billed or not billed according to the building’s contract.

Licence and renewal calendar

List AMC end dates ahead of time from each contract, with test records filed against the lift. Licence and inspection dates join the same calendar during implementation.

Modernisation enquiries and surveys

Keep enquiries for a new lift or a modernisation with the site survey and the quotation, against the building they belong to.

Before you talk to a supplier

A requirements checklist for elevator companies.

What to cover, which reports to ask for and what to put to every vendor, ready to print or save as a PDF.

Open the checklist
Ready product

A product already built for elevator companies.

It is adapted to how your business works before it goes live, and anything your trade needs that it lacks is added then.

Elevator Service Management Software

Lift and site records, AMC contracts, routine service visits, breakdown calls, spare parts, installation projects and tax billing for elevator installation and service companies.

See the product
More products

Other products in the same sector as elevator companies.

Solutions inside

The business modules elevator companies use most.

Each one is also available on its own, or inside a system built for you.

All solutions by area

AI by department

Where AI can help elevator companies.

Each one reads records you already keep, and a person approves every decision.

Services

The services behind it.

ERP, CRM and Business Software Implementation

One record of stock, orders, customers and accounts, set up so your team opens it every day.

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Business Process Automation

Approvals, reminders, follow-ups and reports that run on their own instead of on someone remembering.

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Web and Mobile Application Development

Web and mobile apps for customers, field staff and dealers, built to work on ordinary phones.

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IoT and Edge Computing

Machines, meters and sensors feeding the same system your office uses, even when the network drops.

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All our other services

Guides

Written for elevator companies.

Practical notes on running the business, not product marketing.

Questions to Ask Before Buying Lift AMC and Service Software

What a lift company should ask a software vendor about lift registers, breakdown calls, visit proof, chargeable parts, renewals and who owns the data.

Learn more
How it works

How the work runs from Bengaluru for your city.

  1. 1

    The audit, by call

    A screen-share and a look at the sheets, accounting reports and WhatsApp groups your team uses. No travel needed.

  2. 2

    A written proposal

    Scope, what we build first and the cost, agreed in writing before anything starts.

  3. 3

    Build in short rounds

    Working screens shared every few weeks. Your team tests them from your own office.

  4. 4

    Go-live, in person when it helps

    For data migration and training we can come to your city. Travel is agreed in advance.

  5. 5

    Support online

    Fixes, changes and hosting handled remotely by the same team that built it.

Published case studies

The work we have published.

We only name clients whose work is published. None of them is in this trade; they show how the team works, not that it has built for this trade.

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Common questions

Questions elevator companies ask before they call.

Can AMC billing go through our accounting system?

Not built in. AMC invoices and parts bills are raised here as tax invoices. GullySystem can write an export for your accountant when the system goes in, priced on its own.

Can lifts be monitored remotely?

Yes, with controllers that expose data or a small device added to the lift. It is a separate project with its own cost, and for a few dozen lifts it is rarely worthwhile.

Will you handle our licence renewal with the inspectorate?

No. The system files the test records and certificates you keep for each lift. The application and the inspection stay between your engineer and the inspectorate.

Is this excessive for a small team?

If you service a few dozen lifts, a well-kept sheet and a shared calendar may be enough. Night callouts decide it: few of them and a sheet copes, many and it falls behind.

How is a lift company quotation worked out?

Scope: lift register, maintenance schedule, breakdown desk, parts and van stock, licence calendar and modernisation surveys. Technicians, branches and contract customers add to it. A link to accounting is separate. Old AMC lists need moving. Screens on your own lifts come first, then a figure goes beside each module.

What should a lift company have ready first?

Bring the lift list with site details, AMC contracts, a monthly service sheet, a breakdown call log, the licence renewal list and a parts price list. Ask a service manager, a dispatcher, a senior technician and accounts staff to review the screens with us.

If we change course, who keeps our lift and visit records?

You do. Code and data sit with the company, and each lift and visit exports as a spreadsheet when wanted. Support is still given by the builders. GullySystem looks after hosting, unless you would like another arrangement.

What happens after I share my requirements?

An engineer reads what you send and replies within one business day. We then look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough. You get a short written summary ordered by priority, with no obligation to hire us afterwards.

How much will the software cost?

We don’t publish a price, because it depends on what the system has to do. That first review settles the scope, and the cost goes into a written proposal before any work starts.

In Bengaluru

Bengaluru areas with many elevator companies.

Related

Related industries.

Talk to us

Tell us how your business runs today.

A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.

What happens after you share your requirements

  1. A senior engineer reads your answers. Nobody phones first.
  2. Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
  3. If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
  4. No call is booked and nothing is paid until you have read the note. Your details stay with us.

Start with your requirements

Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.

Share your requirements