Follow each repaired motor, pump or gearbox from receipt to inspection, quote and return.

A plant sends in a failed gearbox because a line is down. The workshop needs to know what arrived, what is wrong, what it will cost and who agreed to pay, and the customer wants a date. Each answer sits with a different person.

Repair software for industrial workshops gives every item one job record. Stores receive and tag it. Inspectors write the findings. Estimators price the work, and technicians record the repair and test. Dispatch returns it, and accounts invoice against the approved figure.

Customers are factories, mines, utilities, shipyards, mills and contractors. Items arrive by courier, truck or customer pickup, with a gate pass or a purchase order. The receiving clerk records the make, model, serial number, nameplate data and condition, and photographs damage. An inspector strips the unit, measures wear and writes a teardown report that lists each part to replace, each part to repair and the likely cause of the failure.

The estimator prices parts, labour and machining from the findings, and the customer approves, queries or scraps the item. Repairs may involve rewinding, bearing and seal replacement, shaft machining, balancing, hydraulic seal kits or welding. Work that needs another shop goes out as job work. After repair the unit is tested on a bench and the readings are recorded. Some customers want a certificate with the figures. Dispatch packs and returns it, and accounts invoice. Field callouts add a second kind of job, repairs done on the customer’s site with a technician and a van.